TERMS AND CONDITIONS
TERMS & CONDITIONS
TO SCILÉ MILANO CLIENT (ALSO NAMED THE BUYER),
IN ORDER TO REGULATE IN TOTAL SAFETY YOUR PURCHASE ON SCILÉ MILANO WEBSITE, HERE BELOW YOU WILL FIND THE TERMS & CONDITIONS THAT REGULATE AND SET OUT THE ORDERS YOU PLACE ON SCILÉ MILANO WEBSITE. THESE TERMS & CONDITIONS WERE ESTABLISHED IN COMPLIANCE WITH CODICE DEL CONSUMO, PARTE III, TITOLO III (CAPO I), OF D.LGS. N.21/2014 AND D.LGS. 70/2003.
SCILÉ MILANO (ALSO NAMED THE SELLER) IS A BRAND CONTROLLED BY SCILÉ SRL COMPANY, LOCATED IN VIA CARTESIO, 2 20124 MILANO, WITH VAT NUMBER 11441960967
AND PEC SCILEMILANO@PEC.IT
THESE TERMS REGULATE THE ONLINE SALE OF PRODUCTS SOLD BY SCILÉ BRAND THROUGH ITS WEBSITE WWW.SCILEMILANO.COM
PRIOR TO PLACING THE ORDER, THE BUYER, IN COMPLIANCE WITH THE D.LGS. N.21/2014 AND D.LGS. 70/2003, HAS THE RIGHT TO BE INFORMED ON THE PRODUCTS, MORE SPECIFICALLY REGARDING THE PRODUCT AND IMAGE DESCRIPTION, THE OVERALL PRODUCT PRICE (THAT ALWAYS INCLUDES VAT), FROM WHERE THE PARCEL IS BEING SHIPPED AND ITS SHIPPING COSTS, AND TERMS OF DELIVERY.
MORE SPECIFICALLY REGARDING PRODUCT IMAGES, THESE CAN DIFFER A BIT FROM THE REAL PRODUCT, AND THE SELLER CAN NO LONGER BE HELD RESPONSIBLE FOR THIS, AS THERE DIFFERENCES MAY ARISE FROM TECHNICAL FEATURES OF THE COMPUTER OR IPHONE.
ONCE THE CLIENT HAS PLACED THE ORDER, A CONFIRMATION EMAIL WILL BE SENT OUT, WITH SCILÉ MILANO ORDER NUMBER, PRODUCT PRICE, INVOICE AND DELIVERY ADDRESS, AND LATER ON SHIPPING INFO.
ONCE THE ORDER IS PLACED BY THE CLIENT, THE SELLER IS ENTITLED TO CANCEL THE ORDER IN THE FOLLOWING CASES:
- THE INVOICE ADDRESS AND SHIPPING ADDRESS ARE WRONG OR INCOMPLETE
- THE ORDER IS WRONG OR INCOMPLETE
- THE PRODUCT IS NO LONGER AVAILABLE
- THE PAYMENT IS INCOMPLETE AND WAS NEVER RECEIVED
AS PER PAYMENT TERMS, THE SELLER WILL NEVER KEEP OR BECOME ACKNOWLEDGE OF THE CREDIT/DEBIT CARD OR PAYPAL DATA OF THE BUYER; THE PAYMENT TERMS ARE THE FOLLOWING:
- PAYPAL
- CREDIT OR DEBIT CARDS
- BANK TRANSFER
WE INVITE YOU TO READ OUT THESE TERMS & CONDITIONS BEFORE PLACING AN ORDER ON SCILÉ MILANO WEBSITE, AND ONCE THE ORDER IS PLACED, WE CONSIDER YOUR EXPLICIT ACCEPTANCE OF THESE TERMS & CONDITIONS.
RETURNS
CUSTOMER SATISFACTION IS ALWAYS OUR TOP PRIORITY, AND AS SUCH WE HANDLE EACH QUERY ON AN INDIVIDUAL BASIS TO THE BEST OF OUR ABILITY.
WHILE WE HOPE THAT YOU ARE DELIGHTED WITH YOUR ORDER, IF YOU ARE NOT PERFECTLY SATISFIED WITH YOUR GOODS WE WILL HAPPILY OFFER YOU FULL REFUND WITHIN 10 DAYS FROM THE ORDER. WE WILL NOT ACCEPT THE REFUND IF THE GOODS WILL BE DAMAGED OR PERMANENTLY STAINED . UNFORTUNATELY, WE CAN NOT REFUND ANY TAXES, DUTIES, CHARGES OR THE RETURN AND SHIPPING FEE.
REFUNDS WILL ALSO BE SET AT THE PRICE YOU PAID NOT THE PRICE IN THE CURRENCY CONCERNED AT THE DATE OF REFUND.
TO RETURN OR EXCHANGE ITEMS, CONTACT US AT INFO@SCILEMILANO.COM
WITH YOUR ORDER NUMBER AND SPECIFY IF ITS A RETURN OR AN EXCHANGE AND WE WILL INSTRUCT YOU ACCORDINGLY.
FOR ITEMS ON SALE WE CANNOT ACCEPT EXCHANGES AND RETURNS.
ITEMS CANNOT BE RETURNED OR EXCHANGED DURING SPECIAL PROMOTIONS AND SPECIAL ORDERS.
RETURNING YOUR PURCHASE
EMAIL US AND INFORM US OF YOUR RETURN.
PLACE THE ITEM(S) IN THE ORIGINAL SHIPPING BOX.
PLACE THE ORIGINAL OR A COPY OF THE RECEIPT THAT CAME WITH YOUR ORDER.
CLOSE THE BOX AND TAPED IT SECURELY.
POST YOUR PARCEL USING ANY OF YOUR PREFERRED METHODS.
WE KINDLY ADVISE THAT THE ITEMS ON SALE FOR NO PROFIT PROJECTS CANNOT BE CHANGED OR RETURNED.
WE RECOMMEND POSTING WITHIN 7 DAYS OF YOUR RETURN REQUEST AND REQUESTING PROOF OF POSTAGE TO GUARANTEE THAT WE RECEIVE YOUR PARCEL WITHIN 14 DAYS.
WE REGRET THAT WE CANNOT BE HELD RESPONSIBLE FOR ANYTHING LOST OR DAMAGED IN TRANSIT.
WHEN YOUR RETURN HAS BEEN ACCEPTED, YOUR REFUND WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION E-MAIL.
A REFUND WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 14 DAYS.
CUSTOMER IS RESPONSIBLE FOR THE GENERATED RETURN COSTS.
THE PRODUCT MUST BE IN PERFECT CONDITIONS AND THE ORIGINAL LABELS NEED TO BE INCLUDED.
RETURN ADDRESS
SCILé MILANO
Via Raffaello Sanzio, 26
20149 Milano
BEFORE YOUR PARCEL LEAVES OUR WAREHOUSE, IT IS FULLY CHECKED AND CONTROLLED BY OUR PACKING TEAM. IF AN ITEM RECEIVED IS CLASSIFIED AS FAULTY AND WAS RECEIVED DAMAGED, YOU MUST CONTACT US WITHIN 5 DAYS OF RECEIPT WE CAN THEN OFFER ALTERNATIVES SUCH AS REPAIR OR EXCHANGES.
EXCHANGES
PURCHASED ITEMS ARE EXCHANGEABLE INTO A DIFFERENT SIZE.
EXCHANGES ARE ONLY PROCESSED UPON RECEIPT OF RETURNED MERCHANDISE AND ARE BASED ON STOCK AVAILABILITY.
EXCHANGES SHIPPED TO YOU FREE OF CHARGE.
SHOULD YOU BE INTERESTED IN A DIFFERENT STYLE, PLEASE RETURN YOUR ITEM/S TO US AND SIMPLY PURCHASE THE NEW PIECE SEPARATELY AT WWW.SCILEMILANO.COM.
DURING SPECIAL SALES ITEMS OR SPECIAL ORDER CANNOT BE RETURNED OR EXCHANGED.
PAYMENT
WE ACCEPT THE FORMS OF PAYMENT: PAYPAL – STRIPE – CREDIT CARD
SHIPPING
AS SOON AS WE HAVE RECEIVED A RECEIPT OF YOUR TRANSACTION WE WILL PROCESS THE ORDER.
WE WILL PROCESS YOUR PURCHASED ITEMS IN THE SHORTEST TIME POSSIBLE.
DURING SALE PERIOD, PROCESSING OF ORDERS AND CUSTOMER SUPPORT MAY TAKE LONGER TIME THAN NORMAL.
WE OPERATE MONDAY TO FRIDAY WITH THE EXCEPTION OF PUBLIC HOLIDAYS.
SHIPPING COSTS
ITALY: 6.90 EUR
EUROPE: 16.90 EUR
REST OF THE WORLD: 30 EUR
FREE SHIPPING
WE OFFER FREE DELIVERY ON ALL ORDERS ABOVE 300 EUR IN ITALY.
DELIVERY
DELIVERY TO COUNTRIES OUTSIDE EUROPE MAY BE SUBJECT TO LOCAL IMPORT TAXES, WHICH ARE YOUR RESPONSIBILITY.
IF SO, THE SHIPPING COMPANY MAY CONTACT YOU ONCE YOUR ITEMS ARE IN CUSTOMS TO LET YOU KNOW THE COST.
BE AWARE THAT THIS MAY DELAY YOUR DELIVERY TIME AS GOODS HELD AT CUSTOMS WILL BE YOUR RESPONSIBILITY TO PAY THE NECESSARY CHARGES FOR LOCAL AUTHORITIES TO RELEASE THE GOODS.
DELIVERY TIMES ARE PROVIDED AS GUIDELINES ONLY, AND DO NOT TAKE INTO ACCOUNT POSSIBLE DELAYS CAUSED BY PAYMENT AUTHORIZATION AND/OR STOCK AVAILABILITY.
ITALY: 2 – 5 WORKING DAYS
EUROPE: 4 – 7 WORKING DAYS
REST OF THE WORLD: 9 – 13 WORKING DAYS
ADDITIONAL SHIPPING INFO
ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. UNFORTUNATELY, WE HAVE NO CONTROL OVER THESE CHARGES, AND CANNOT TELL YOU WHAT THE COST WOULD BE, AS CUSTOMS POLICIES AND IMPORT DUTIES VARY WIDELY FROM COUNTRY TO COUNTRY.
THE CUSTOMER TAKES FULL LIABILITY FOR ALL POSTAL CHARGES, RETURN SHIPMENT COSTS, CUSTOMS CHARGES AND HANDLING FEES SHOULD THEY REFUSE TO ACCEPT A PARCEL DUE TO IMPORT DUTIES OR TAXES.
PLEASE NOTE – WE CANNOT UNDERVALUE ORDERS, OR MARK THEM AS A GIFT.
IN THE CASE THAT THE RECIPIENT REFUSES TO RECEIVE THE PARCEL, THE ORDER WILL BE RETURNED TO ITALY AND WILL NOT BE RE-SHIPPED.
RELEVANT EXPENSES (ROUND-TRIP SHIPPING, CUSTOMS, ETC.) WILL BE DEDUCTED FROM THE REFUND.
