Shipping policy

 

PAYMENT

‍WE ACCEPT THE FORMS OF PAYMENT: PAYPAL – STRIPE – CREDIT CARD-SCALAPAY

SHIPPING

AS SOON AS WE HAVE RECEIVED A RECEIPT OF YOUR TRANSACTION WE WILL PROCESS THE ORDER.
WE WILL PROCESS YOUR PURCHASED ITEMS IN THE SHORTEST TIME POSSIBLE.
DURING SALE PERIOD, PROCESSING OF ORDERS AND CUSTOMER SUPPORT MAY TAKE LONGER TIME THAN NORMAL.
WE OPERATE MONDAY TO FRIDAY WITH THE EXCEPTION OF PUBLIC HOLIDAYS.
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SHIPPING COSTS
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ITALY: 6.90 EUR
EUROPE: 16.90 EUR
‍REST OF THE WORLD: 30 EUR

FREE SHIPPING

‍WE OFFER FREE DELIVERY ON ALL ORDERS ABOVE 300 EUR IN ITALY. 

WE OFFER FREE DELIVERY ON ALL ORDERS ABOVE 500 EUR IN EUROPE.
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DELIVERY

‍DELIVERY TO COUNTRIES OUTSIDE EUROPE MAY BE SUBJECT TO LOCAL IMPORT TAXES, WHICH ARE YOUR RESPONSIBILITY.
IF SO, THE SHIPPING COMPANY MAY CONTACT YOU ONCE YOUR ITEMS ARE IN CUSTOMS TO LET YOU KNOW THE COST.
BE AWARE THAT THIS MAY DELAY YOUR DELIVERY TIME AS GOODS HELD AT CUSTOMS WILL BE YOUR RESPONSIBILITY TO PAY THE NECESSARY CHARGES FOR LOCAL AUTHORITIES TO RELEASE THE GOODS.
DELIVERY TIMES ARE PROVIDED AS GUIDELINES ONLY, AND DO NOT TAKE INTO ACCOUNT POSSIBLE DELAYS CAUSED BY PAYMENT AUTHORIZATION AND/OR STOCK AVAILABILITY.
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ITALY: 2 – 5 WORKING DAYS
EUROPE: 4 – 7 WORKING DAYS
REST OF THE WORLD: 9 – 13 WORKING DAYS

ADDITIONAL SHIPPING INFO

‍ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. UNFORTUNATELY, WE HAVE NO CONTROL OVER THESE CHARGES, AND CANNOT TELL YOU WHAT THE COST WOULD BE, AS CUSTOMS POLICIES AND IMPORT DUTIES VARY WIDELY FROM COUNTRY TO COUNTRY.
THE CUSTOMER TAKES FULL LIABILITY FOR ALL POSTAL CHARGES, RETURN SHIPMENT COSTS, CUSTOMS CHARGES AND HANDLING FEES SHOULD THEY REFUSE TO ACCEPT A PARCEL DUE TO IMPORT DUTIES OR TAXES.
PLEASE NOTE – WE CANNOT UNDERVALUE ORDERS, OR MARK THEM AS A GIFT.
IN THE CASE THAT THE RECIPIENT REFUSES TO RECEIVE THE PARCEL, THE ORDER WILL BE RETURNED TO ITALY AND WILL NOT BE RE-SHIPPED.
RELEVANT EXPENSES (ROUND-TRIP SHIPPING, CUSTOMS, ETC.) WILL BE DEDUCTED FROM THE REFUND.

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